HP Chat
Sammy: Hello Jim,
Sammy: Welcome to HP Total Care for Pavilion Notebooks. My name is Sammy. How may I help you today?

Jim Cutlar: This my 3rd time back today. I have a HP Pavilion ze4600 Notebook PC (AMD) 
Sammy: I am sorry for the inconvenience caused to you, Jim.
Jim Cutlar: The laptop's monitor started blinking on and off. The dvd's decoder seemed to be having problems. I installed some softpacs from the HP site. Then, after flashing BIOs...it fails to work.
Sammy: Have you flashed the exact BIOS?
Jim Cutlar: I just hooked an external monitor to the laptop. It had no response. The power light is on. The special keys blink.
Jim Cutlar: I believe something may have gone wrong wit the flash. I waited for it to finish for over an hour.
Sammy: Jim, I have just been through your previous chat session.
Sammy: Are you able to download the service manual?
Jim Cutlar: I downloaded it, and read it. From what I read, the chip is not replacable, and may be reflashable.
Jim Cutlar: The laptop won't boot with a USB floppy though.
Jim Cutlar: I started to follow the instructions for removing the motherboard, but, unless I can rejumper it to go back to factory spec, I'm not sure what good that would do.
Sammy: Jim, I suggest you to take the notebook to nearest Authorized Service Provider and have a check by a technician.
Jim Cutlar: That sounds like a great idea. I wonder if there's one in Orlando.
Sammy: Sure, I will help you with this.
Sammy: Could you please give me the zip-code?
Jim Cutlar: 32714
Sammy: Here is the information:

Altamonte Springs CompUSA Superstore (4 Miles)
Store # 607
130 E. Altamonte Drive
Altamonte Springs, FL 32701
Store Hours Mon - Sat: 9am - 9pm | Sun: 11am - 6pm
Phone Numbers Main: (407) 339-8009 Fax: (407) 261-4098
Service Center: (407) 261-4075

Sammy: Orlando CompUSA Superstore (15 Miles)
Store # 309
7802 South Orange Blossom Trail
Orlando, FL 32809
Store Hours Mon - Sat: 9am - 9pm | Sun: 11am - 6pm
Phone Numbers Main: (407) 438-1270 Fax: (407) 852-2298
Service Center: (407) 852-2275

Jim Cutlar: Thank yo very much. I'm worried that I may have invalidated my warrentee. Do you think I did by trying to fix the CDRom problem?
Friday, November 11, 2005 3:39:51 PM, From: Jim, To: Stories